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Privacy Policy

At Instructa, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and mobile app. By using our platform, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal information to provide and improve our services:

  • Personal Details: Name, email, phone number, and date of birth.

  • Payment Information: Credit/debit card details, Apple Pay, Google Pay details, and bank account information (for instructors).

  • Account Data: For instructors, this includes driving license information, vehicle details, and professional qualifications.

  • Location Data: Learners’ addresses for booking purposes and tracking lesson locations.

  • Usage Data: Information about how you interact with our platform (e.g., booking history, device information, and location).

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: To process bookings, payments, and provide customer support.

  • To Manage Accounts: To create and maintain your learner or instructor account, including verifying your identity.

  • To Improve Our Platform: To enhance user experience and ensure the platform works smoothly.

  • To Send Notifications: To notify you of important updates, promotional offers, or relevant news related to the platform.

  • To Process Payments: For payment transactions via Stripe Connect and other third-party payment services.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with third-party services to process payments and provide certain features:

  • Stripe: We use Stripe for payment processing. Your payment data is processed securely via Stripe’s API, and we do not store sensitive payment details.

  • Third-Party Integrations: For functionality like location tracking (e.g., Google API), we may share your information as required.

  • Legal Requirements: We may share your information if required to comply with legal obligations or respond to lawful requests.

4. Data Security

  • We use industry-standard security measures to protect your personal information. These include encryption, access control, and secure storage solutions. However, no system can be completely secure, and we cannot guarantee absolute security.

5. Data Retention

  • We will keep your personal data for as long as needed to provide services and comply with legal obligations. Inactive accounts may be deleted after 12 months of no activity. You can request account deletion at any time via your settings.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the data we hold about you.

  • Correction: You can update or correct inaccurate data.

  • Deletion: You can request to delete your account and personal data.

  • Opt-Out: You can opt out of marketing communications at any time.

To exercise these rights, please contact us at info@instructa.app.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and gather information about usage patterns. You can control the use of cookies through your browser settings.

  • Necessary Cookies: For essential functionality (e.g., login sessions).

  • Analytics Cookies: To analyze how the platform is used and improve performance. These can be disabled in settings.

8. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. Any changes will be communicated via email or in-app notifications. Continued use of the platform after changes are made constitutes acceptance of the updated policy.

9. Contact Us

  • If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at info@instructa.app.

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